Returns and Exchange

Defective item

• Kindly email to oneaugustclub@gmail.com with subject "[DEFECT] Order number", along with clear snapshot(s) of the defect and we will guide you on the exchange process.
• The defect will have to be reported within 7 days for both local and overseas order from the date you received it (as indicated on courier tracking). All defect reported after 7 days will not be eligible for any exchange or return.
• Exchange will only be done if item is in its original condition with tag and original packaging. Strictly no exchange will be accepted if the brand tag has been removed and/ or if item is no longer in original packaging/ washed or used.
• Store credit will only be issued to your account if the item ordered is no longer available. Otherwise, we will only do an exchange for the defective item.
• Measurement difference of less than 2cm may not be considered as a defect.
• Product colour difference due to strong studio lighting and different monitor settings may not be considered as a defect.

Exchanges

• Only requests due to defects are accepted for exchange.
• Exchange will be 1-to-1 exchange basis. No change of item or color will be allowed.

Returns

• Returns are possible if the defective SKU is out of stock. See above for more details. 
• All returns will be refunded will be made via OAC$ credits only.
• Original delivery fee will not be refunded.
• All free items must be return for all return orders which include any freebie promotion.